What would you do if the hotel has lost your reservation? What would you do if the car rental agency has run out of cars? What happens if your flight is delayed and you miss you connection, or the airport is closed due to bad weather? Specifically, who are you going to call? Who’s going to help you? Are you going to have to stand in line with 500 other people hoping you can get your flight re booked? The Airline? The hotel? The car rental company? They don’t care. You’re just one person. Losing you as a guest or a customer is no big deal. Basically, you’re on your own. About all you can do is hit the streets and hope that something comes up…
If you book through a travel agent, all you have to do is make one simple phone call. And everything will be taken care of. Will the hotel assist your agent? Will the car rental company assist your agent? Of course they will, because now they’re dealing with someone who has the potential to send either hundreds of guests, or no guests at all. From a purely business perspective, a travel agency can send thousands of dollars (or even tens of thousands of dollars), or no dollars at all…
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